30 days to return
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30 day return or exchange policy made easy.
Please include a copy of your invoice with your return. You do not need an RMA for your return.
No need to contact us in advance. Send your return to the address indicated below.
Please include a note with your return letting us know if you would prefer a credit or an exchange.
If you would like credit, we will credit the full amount of each item returned excluding shipping. If you
would like to exchange one item or more please specify the item/s you are returning for exchange
and the item/s you would like in return. Please print detailed instructions which will help us process
your exchange quicker.
We can only exchange USA returns. All international returns will be automatically credited.
exception: Olivia Brand Products (lotions, soaps, etc), earrings and gift cards can not be returned.
Any returned merchandise we would classify as used upon inspection will not receive credit or be
returned to you. These are items that show significant wear or are dirty and do not appear to be new.
These items will be donated to a local charity.
Please Note: All unclaimed shipments due to being refused or being shipped to a non deliverable
address that are returned to us will be credited for the product only. The original shipping charge will
not be credited. This credit will automatically be issued to the credit card used for that transaction.
Return processing time can be up to 7 - 10 days upon receipt of goods but we are usually much quicker.
793 Dodecanese Blvd
Tarpon Springs, FL 34689
PS: Any additional comments are always welcome. Feel free to email us at anytime with
any comments or suggestions you think may improve your shopping experience on our site.
We are available Monday - Friday 8am to 4pm (eastern time) if you would like to speak with us.
Call 727-934-9448, please leave a message if the machine comes on. We may answer the phone
as Direct Time which is us at ShopTheDocks
Parent Company: Direct Time Distributors Inc
Policy updated as of 11/17/12