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Return to Help Index| Pricing and Billing | |
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| Do I have to pay sales tax? | |
| You only have to pay sales tax if you are located in the same state as our warehouse which is in Florida. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at directtime@knology.net for further assistance. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
When you place your order your credit card is authorized at that time. The actual charge of the card is made after we have your order packed and ready to ship. You are only charged for the items that are shipped. In a case where we do not have all the ordered items in stock due to inventory inaccuracey you will only be charged for the items we ship. Our system does not allow us to charge more but we can complete the charge process for less. You will receive a separate email letting you know your credit card has been charged. |
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