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Do You Offer Free Returns

Shop The Docks posted this on Sep 21, 2018

Yes we do offer Free Returns.  We guarantee your satisfaction or Your Money Back at No additional charge to you.  You have up to 30 days to return your item and it doesn't matter if you just changed your mind.  If you really like the item you received and we think you will but it doesn't fit right let us know you would like to return it and we will email you a prepaid return label so you can send it back to us.  Then just go ahead and place a new order for the size you need.  This is the fastest way to get just what you want as we ship fast.  This system is easier for you than sending the item back for an exchange and then waiting for us to receive it before we can ship an exchange.  We no longer do exchanges as our customer feedback has led us to simplifying our process.  If you want to return the item for a refund no problem.  You can also make a partial return if you would like to keep some items you received and send others back..Just let us know when you contact us either via email at directtime@knology.net or call us toll free at 844-602-2467.  Please have your order number ready when you contact us.


Please Note:

  • USA Only - International orders may return but we do not pay the return shipping.
  • Free Orders Receive Full Refund Only - If you paid priority or express shipping and then send the item back we will give you a full refund for the item only.  We do not refund additional shipping you had selected to pay when you placed your order including UPS or US Postal Service.  We do pay the shipping to return the item.  Our return shipping is not express shipping.

Full Details Of Return Process:  Click Here


Categories: Returns - Exchanges
Tags: Free Returns 
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