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How Does Your Return Process Work?

Shop The Docks posted this on Sep 24, 2018

What You Do:

  • Pack your item/s to return.  All returned items must be in new condition with all the original tags and packaging.  If you are using the same packaging you received your order in then cover the original shipping label with the new return label.
  • Include a copy of your packing slip that you received with your order.
  • You pay shipping to return the package to us.  Postal Service is usually the cheapest.
  • Keep Your Tracking Number.  The tracking number will be on the label.  Please write that number down so you can track your package.
Our return Address is:

Shop The Docks
822 Dodecanese Blvd
Tarpon Springs, FL 34689

What We Do:

  • When Your pacakage arrives we will process your refund within 2 business days or sooner.  We will issue a full refund for the items you return after our inspection of the return is complete.  All returned items must be in new condition with the original tags and packaging.  Items that do not pass inspection because they look worn will not be refunded.  We do not return the worn item back to you unless you would like to pay the shipping to receive the item back.  Your refund will be issued back to the same form of payment you used to place the order.  You will receive an email notice when the refund is issued.
  • We will issue a refund for the cost of the item/s excluding shipping you had paid when you placed the order.

What If You Want An Exchange?

  • Return the item with a copy of the packing slip and a note indicating what you would like to exchange for.  When we receive the return we will ship you the exchange.  You pay to ship the return to us.  If you are exchanging then we pay to ship you the exchange.

Are There Any Limitations or Exceptions?

  • Returned International items will be issued a full refund for the items only.  We do not refund international shipping or additional charges such as taxes, etc.  Sorry International orders do not qualify for Free Shipping or Exchanges.
  • Returns are accepted for 30 Days from receipt of your order.

Categories: Returns - Exchanges
Tags: Returns 
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